Summary

Highly experienced customer care and field engineer with proficiency in analysis, testing of engineering process and procedures combined with proven expertise in quality control and assurance. Possess considerable engineering experience with advanced troubleshooting, critical thinking, technical abilities and problem solving skills to develop corrective action plans and ensure sustainable outcomes. My goal is to use my expertise and ability to exceed goals, and to bring new ideas to the following no matter what field.

Electronic Hardware

• PIC Microcontrollers (Intermediate)
• Passive & Active Components (Advance)
• Logic integrated circuits (Intermediate)
• Testing & Calibration (Advance)
• Soldering (Advance)

Software Applications

• Multisim (Advance)
• MPLab (Advance)
• MatLab (Intermediate)
• Visual Studio Code
• STM32CubeIDE

Software & Cloud Applications

• Python
• Linux / Bash / Terminal
• AWS
• C / C++
• HTML / CSS / Javascript

Customer Service Engineer - Nano Dimension Ltd

• Lead engineer in US territory for set-up and installation of state of the art 3D printing systems in developing electronics applications
• On-site customer service in training customers in usage, maintenance and application of the system
• Teaching on ECAD and MCAD tools for electronics design -specialized in RF design
• Assist in troubleshooting issues via facility visit or phone, identifying root cause and implementing solutions
• Provide reporting to head of departments on customer status
• Prepare detailed reports for management regarding machine defects affecting installation and operation, and providing up dates on preventive maintenance.
• Advising in product upgrades and sales on product packages
• Update asset information in Salesforce for inventory on parts and materials utilized

Field Service Engineer - UBE Machinery Inc

• On-site customer troubleshooting, diagnostics, and installation of Injection Mold and Die Cast machines.
• Monitors and tracks the repair status of inoperative equipment to optimize lifecycle costs
• Perform full range of on-site engineering support for faulty maintenance, repair on assigned products including; technical diagnostics, break/fix, installation, removal, retrofit and customer call assistance.
• Troubleshooting applications with issues by working with the customer, in their facility, to identify the root cause & implement solutions
• Providing excellent customer service by meeting customer quality and requirements in the most appropriate and timely manner.
• Prepared detailed reports for management regarding machine defect affecting installation, operation, and/or preventive maintenance.

Support Tech - Navaero Inc./Global Eagle Entertainment

• Recommended system upgrade of NavAero avionics/electronics equipments.
• Prepared reports to address problems with backlogged orders with various components and found suitable replacements.
• Isolate system failure to possible root cause and performed repairs, and lab bench checks with analysis and calibration on NavAero avionics/electronic systems.

• Bachelor in Science Degree - Electrical Engineering
Florida International University (Aug. 2014- May 2018)
GPA 3.20-4.00